ITIL Consulting

Are you a small offshore team of developers and designers? Or a large international company that has an IT department? In both cases, we are glad to offer you ITIL.

The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom's Office of Government Commerce (OGC) that has been adopted worldwide as an integrated, process based, best practice framework for IT services managing (ITSM).

As IT services become more closely aligned and integrated with the business, ITIL assists in establishing a business management approach and discipline to IT Service Management (ITSM), stressing the complementary aspects of running IT like a business. Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. 

Polon Tech has wide experience and strong qualifications in ITIL best practices. We offer a complete range of assessment, documentation, implementation, training and coaching services to ensure that you can realise the benefits of IT Service Management in a timely, practical and effective way. We will analyze your current state and give you information how to transform your resources into valuable services. You have services desk or help desk? We will help you to get it working 100% efficiently, automate its operation and create reports.

Benefits to the Business

• Business and ICT strategies are closely aligned and integrated
• Faster time to market for new products and services
• Increased value of IT and reduced costs
• Significant productivity and efficiency gains
• A single point of contact for all Service issues
• Consistent IT Service quality

Benefits for IT

• Increased business value of IT
• Reduced Total Cost of Ownership (TCO) of IT
• Improved quality of IT services delivered
• Support procedures are documented repeatable processes
• Higher levels of service availability
• Better visibility of the entire ICT infrastructure

Overview of Service Management According to ITIL

ITIL Service Support (Service Desk)

• Configuration Management
• Incident Management
• Problem Management
• Release Management
• Change Management

ITIL Service Delivery

• Service Level Management
• Financial Management
• Capacity Management
• Availability Management
• IT Continuity Management
• Security Management