Customers Satisfaction Analysis System

We offer you a product that could help your business and bring your CRM to the new level - Customers Satisfaction Analysis System (CSAS). It is developed specially to measure and analyze your Company customers’ satisfaction, as well as handle automated marketing surveys and marketing campaigns. 

By measuring customers’ satisfaction indexes at different points of your business, you are able to see clearly the strengths and weaknesses of your services and products and focus exactly on quality improvement. Static and analysis reports of CSAS give your Company a base and tools for your staff motivation to enhance personal satisfaction index and increase quality of service in general.

Indexes of customers’ satisfaction can be measured, as required, for each region of operation, office, dealer, reseller and each service manager. CSAS can capture different events (e.g. the fact of selling a good by your staff) and interact with your customers accordingly (e.g. after the fact of sale ask about sales point conditions).

The system also provides convenient mechanism for launching various marketing campaigns and research. With efficient and easy web interface you get an ability to create different algorithms for your surveys with multi-sets dialogs interaction with your customers, as well as watch online their feedbacks in report module.

The system can be customized for particular needs really easy and fast, it has a user friendly web based interface. It’s easy to integrate it with your current systems (like Billing systems, CRM, ERP, Accounting, etc).

Communication channels used for interaction with your customers are: SMS, USSD, mobile applications for smart phones.

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